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    Case studies

    • AirHelp case study

      How AirHelp reduced their response time by up to 65% with SentiOne React

    • Voicebot case study

      How to achieve at least 23% call volume reduction

    • Social listening case study

      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

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      How to increase ROAS with social listening data

    • Stor9 case study

      How to increase influencer marketing ROI?

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      How to automate customer service and increase customer satisfaction?

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    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

    • Customer Service Automation Guide

      Improve the efficiency of your online customer care

    • Chatbot Guide

      First steps to customer support automation with conversational AI

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    • The SentiCognitiveServices Project

      Product and brand image analysis automation

    • The SentiDeepFusion Project

      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Customer Engagement

2019 in Customer Service: a SentiOne retrospective

2019 in Customer Service: a SentiOne retrospective
Agnieszka Uba Agnieszka Uba on 16 Dec 2019
Customer Engagement

Three tips to survive Black Friday as a brand

Three tips to survive Black Friday as a brand
Agnieszka Uba Agnieszka Uba on 26 Nov 2019
Customer Engagement

How to Automate your Customer Service in 9 Easy Steps

How to Automate your Customer Service in 9 Easy Steps
Agnieszka Uba Agnieszka Uba on 05 Nov 2019
Customer Engagement

How to develop a bot persona?

How to develop a bot persona?
Iga Kita Iga Kita on 19 Sep 2019
Customer Engagement

Make customer service a breeze with SentiOne React

Make customer service a breeze with SentiOne React
Agnieszka Uba Agnieszka Uba on 06 Sep 2019
Customer Engagement

The benefits of omnichannel customer service

The benefits of omnichannel customer service
Agnieszka Uba Agnieszka Uba on 02 Sep 2019
Customer Engagement

How to automate customer service to grow your business

How to automate customer service to grow your business
Ewa Pietreniuk Ewa Pietreniuk on 23 Aug 2019
Customer Engagement

ROI from social media listening

ROI from social media listening
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 20 Aug 2019
Customer Engagement

EasyJet – we got your back! Lessons learnt from EasyJet social media crisis.

EasyJet – we got your back! Lessons learnt from EasyJet social media crisis.
Agnieszka Uba Agnieszka Uba on 12 Aug 2019
Customer Engagement

Bring your social media to the next level with the complete social media toolkit

Bring your social media to the next level with the complete social media toolkit
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 06 Aug 2019
Customer Engagement

How to be more human in the world of automation

How to be more human in the world of automation
Ewa Pietreniuk Ewa Pietreniuk on 31 Jul 2019
Customer Engagement

How to avoid these 5 common mistakes when creating a chatbot

How to avoid these 5 common mistakes when creating a chatbot
Ludwika Kosmaczewska Ludwika Kosmaczewska on 19 Jun 2019
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

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