SentiOne conversational AI platform & social listening tool

Features
Social Listening
Track online opinions and understand the needs of your audience

Online Data Analytics
Find the right insights and make data-driven decisions

Online Customer Service
Join online discussions and manage your brand’s online reputation

AI Support Assistant
Empower your customer service team and increase effectiveness

AI Bots - Chatbots and Voicebots
Exploit omnichannel client support and get competitive advantage

AI Customer Service Automation
Scale your processes and join the AI revolution
View all features
Solutions
Find influencers
How to evaluate campaigns with online listening tools?

Increase brand awareness
How can social listening help you measure effectiveness?

Improve customer service
How to automate customer service and increase customer satisfaction?

AirHelp case study
How AirHelp reduced their response time by up to 65% with SentiOne React
Pricing
Resources
Blog

Help Centre

Social Listening 101
Find out what people say online with this step-by-step introduction to social listening

10 reasons for online listening
Discover new ways to increase your sales and improve brand image

Social media strategy guide
Improve your social media presence thanks to this practical guide

25 Tactics for Customer Lifecycle Marketing
Build brand advocacy with easy advice from marketing experts

Customer Service Automation Guide
Improve the efficiency of your online customer care

Chatbot Guide
First steps to customer support automation with conversational AI

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Your online insights in one place

Manage social media presence to build a strong brand

The Basics of WhatsApp Marketing

Customer Engagement

The Basics of WhatsApp Marketing

by Mathilda Hartnell 16 Jan 2020

The Basics of WhatsApp Marketing

Customer Engagement

The Basics of WhatsApp Marketing

by Mathilda Hartnell 16 Jan 2020

A year of excellence at SentiOne

All

A year of excellence at SentiOne

by Kamil Bargiel 15 Jan 2020

Real-time insights and other new features in SentiOne

All

Real-time insights and other new features in SentiOne

by Mathilda Hartnell 10 Jan 2020

The Basics of Online Reputation Management

All

The Basics of Online Reputation Management

by Mathilda Hartnell 02 Jan 2020

Five easy steps to manage social media crises

Brand Reputation

Five easy steps to manage social media crises

by Mathilda Hartnell 30 Dec 2019

The Rise of Skywalker – a marketing perspective

All

The Rise of Skywalker – a marketing perspective

by Mathilda Hartnell 27 Dec 2019

What is Omnichannel Customer Service and why is it important?

Customer Engagement

What is Omnichannel Customer Service and why is it important?

by Mathilda Hartnell 20 Dec 2019

2019 in Customer Service: a SentiOne retrospective

Customer Engagement

2019 in Customer Service: a SentiOne retrospective

by Mathilda Hartnell 16 Dec 2019

2019 on Social Media: a SentiOne Retrospective

Online Trends

2019 on Social Media: a SentiOne Retrospective

by Mathilda Hartnell 13 Dec 2019

Black Friday 2019 – the winners and the losers

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Black Friday 2019 – the winners and the losers

by Mathilda Hartnell 09 Dec 2019

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