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      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

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    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

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      Discover new ways to increase your sales and improve brand image

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      Improve your social media presence thanks to this practical guide

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      First steps to customer support automation with conversational AI

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      Product and brand image analysis automation

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      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Product News

Introducing: SentiCharts

Featured articles
Introducing: SentiCharts
Mathilda Hartnell Mathilda Hartnell on 28 Dec 2022
Bot Building

How to Create a Chatbot: All You Need to Know to Get Started

How to Create a Chatbot: All You Need to Know to Get Started
Andrew Fryckowski Andrew Fryckowski on 06 Jun 2023
Bot Building

What Is an AI Chatbot? Everything You Need to Know

What Is an AI Chatbot? Everything You Need to Know
Andrew Fryckowski Andrew Fryckowski on 06 Jun 2023
Bot Building

How I Built My First Chatbot with SentiOne Automate. A Step-by-Step Guide by a Bot Designer

How I Built My First Chatbot with SentiOne Automate. A Step-by-Step Guide by a Bot Designer
Ludwika Kosmaczewska Ludwika Kosmaczewska on 31 May 2023
AI & Business

Ethical Issues in AI – A Closer Look

Ethical Issues in AI – A Closer Look
Bartosz Baziński Bartosz Baziński on 19 May 2023
AI & Business

Chatbots as Brand Touchpoints: Improving Brand Communication Through Virtual Assistants

Chatbots as Brand Touchpoints: Improving Brand Communication Through Virtual Assistants
Ula Rydiger Ula Rydiger on 17 May 2023
AI & Business

Conversational AI Bots vs Rule-Based Chatbots: Pros, Cons & Use Cases

Conversational AI Bots vs Rule-Based Chatbots: Pros, Cons & Use Cases
Ula Rydiger Ula Rydiger on 15 May 2023
AI & Business

Customer Support: Will ChatGPT Replace Conversational AI Bots?

Customer Support: Will ChatGPT Replace Conversational AI Bots?
Ula Rydiger Ula Rydiger on 09 May 2023
Brand Reputation

Coronation day: Positive reactions outweigh negative at a three-to-one ratio in online debates

Coronation day: Positive reactions outweigh negative at a three-to-one ratio in online debates
Agnieszka Uba Agnieszka Uba on 08 May 2023
All

The Top Do’s and Don’ts for Brand Success on Twitter

The Top Do’s and Don’ts for Brand Success on Twitter
Anikó Farkas Anikó Farkas on 05 May 2023
All

5 Inspiring Brand Success Stories on Twitter That You Can Learn From

5 Inspiring Brand Success Stories on Twitter That You Can Learn From
Anikó Farkas Anikó Farkas on 05 May 2023
All

Twitter fundamentals: A marketer’s guide

Twitter fundamentals: A marketer’s guide
Anikó Farkas Anikó Farkas on 05 May 2023
All

10 Tips to Skyrocket Your Twitter Engagement

10 Tips to Skyrocket Your Twitter Engagement
Anikó Farkas Anikó Farkas on 05 May 2023
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

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Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

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    All you need to know about online reputation management

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    Questions and answers on conversational AI

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