Online Customer Service

Customer service channels automated & integrated into one tool

Capture customers’ requests from multiple online channels, engage in discussions and ensure greater customer satisfaction.

omnichannel customer service tool threads

Keep all customer communication in one place

  • Integrate all online channels (social, web, forums) into one tool
  • Address customers’ requests instantly
  • Manage brand reputation with ease
  • Provide consistent customer experience
  • Monitor customer service efficiency and webcare workflows
  • Reduce issue resolution and response time
  • Automate to handle more requests with fewer resources

Improve the efficiency of your online customer care team by up to 90%

all in one customer support online contact centre

All-in-one Online Contact Centre

Provide seamless customer experience with consistent communication. Have all the history in one place and build strong relationships with your customers.

all customer service platform integrations

All Platform Integrations

No more switching between multiple social platforms. Save time by integrating your business profiles from social media (Facebook, Twitter, Instagram) and industry specific blogs, forums (Google Reviews, TripAdvisor, Amazon) into one complete tool.

customer satisfaction software instant response

Instant Response

Reply to any brand mention in real time. Type your answers in our tool and they will appear instantly at the original source. Increase efficiency and reduce response time by 70% with automatic alerts and suggested AI answers.

customer loyalty system brand reputation management

Brand Reputation Management

Take control of online discussions about your brand. Get notified every time someone mentions your brand and make sure you engage in discussions.

customer experience automated routing

Smart Automated Routing

Segment customer requests into different categories and let automatic routing assign cases to right teams. Smart routing will save time, ensure greater efficiency and smooth workflow between agents.

customer service software supervisor panel

Supervisor Panel

Define the right KPIs and measure the efficiency of your customer service team: workload, response time and level of service. Ensure the highest quality of service with real-time statistics and reporting.

social customer service application assign thread customer care solutions supervisor panel

Seamless teamwork for consistent customer experience

  • Social Accounts Integrations
  • Real-time Replies
  • Crisis Management
  • Customer Management
  • Automated Routing
  • Approval Workflows
  • Service Level Statistics
  • Team Collaboration
  • Real-time Metrics
  • Custom Roles and Permissions
  • Personalised Workflows
  • Working Modes
  • Thread Management
  • Sales Funnel Management
  • Authors’ Database
  • Full Contact History
  • Influencer Score
  • Mobile App
Social Media Strategy guide ebook cover

Social Media Strategy Guide

A free worksheet and a piece of advice on how to manage social media