Customer service channels automated & integrated into one tool
Capture customers’ requests from multiple online channels, engage in discussions and ensure greater customer satisfaction.
CHAT WITH US
Keep all customer communication in one place
-
Integrate all online channels (social, web, forums) into one tool
-
Address customers’ requests instantly
-
Manage brand reputation with ease
-
Provide consistent customer experience
-
Monitor customer service efficiency and webcare workflows
-
Reduce issue resolution and response time
-
Automate to handle more requests with fewer resources
Improve the efficiency of your online customer care team by up to 90%
All-in-one Online Contact Centre
Provide seamless customer experience with consistent communication. Have all the history in one place and build strong relationships with your customers.
All Platform Integrations
No more switching between multiple social platforms. Save time by integrating your business profiles from social media (Facebook, Twitter, Instagram) and industry specific blogs, forums (Google Reviews, TripAdvisor, Amazon) into one complete tool.
Instant Response
Reply to any brand mention in real time. Type your answers in our tool and they will appear instantly at the original source. Increase efficiency and reduce response time by 70% with automatic alerts and suggested AI answers.
Brand Reputation Management
Take control of online discussions about your brand. Get notified every time someone mentions your brand and make sure you engage in discussions.
Smart Automated Routing
Segment customer requests into different categories and let automatic routing assign cases to right teams. Smart routing will save time, ensure greater efficiency and smooth workflow between agents.
Supervisor Panel
Define the right KPIs and measure the efficiency of your customer service team: workload, response time and level of service. Ensure the highest quality of service with real-time statistics and reporting.
Seamless teamwork for consistent customer experience
- Social Accounts Integrations
- Real-time Replies
- Crisis Management
- Customer Management
- Automated Routing
- Approval Workflows
- Service Level Statistics
- Team Collaboration
- Real-time Metrics
- Custom Roles and Permissions
- Personalised Workflows
- Working Modes
- Thread Management
- Sales Funnel Management
- Authors’ Database
- Full Contact History
- Influencer Score
- Mobile App
Social Media Strategy Guide
A free worksheet and a piece of advice on how to manage social media