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    Case studies

    • AirHelp case study

      How AirHelp reduced their response time by up to 65% with SentiOne React

    • Voicebot case study

      How to achieve at least 23% call volume reduction

    • Social listening case study

      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

    • Marketing agency case study

      How to increase ROAS with social listening data

    • Stor9 case study

      How to increase influencer marketing ROI?

    Use cases

    • Find influencers

      How to evaluate campaigns with online listening tools?

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      How can social listening help you measure effectiveness?

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      How to automate customer service and increase customer satisfaction?

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  • Resources

    All resources

    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

    • Customer Service Automation Guide

      Improve the efficiency of your online customer care

    • Chatbot Guide

      First steps to customer support automation with conversational AI

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    EU Projects

    • The SentiCognitiveServices Project

      Product and brand image analysis automation

    • The SentiDeepFusion Project

      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Inside SentiOne

The Insights feature is a game-changer for marketers

The Insights feature is a game-changer for marketers
Anikó Farkas Anikó Farkas on 21 Feb 2023
Inside SentiOne

2022: a SentiOne Summary

2022: a SentiOne Summary
Mathilda Hartnell Mathilda Hartnell on 27 Jan 2023
Inside SentiOne

Introducing: SentiCharts

Introducing: SentiCharts
Mathilda Hartnell Mathilda Hartnell on 28 Dec 2022
Inside SentiOne

New SentiOne feature: Insights

New SentiOne feature: Insights
Mathilda Hartnell Mathilda Hartnell on 21 Oct 2022
Inside SentiOne

SentiOne partners with e& enterprise to offer omnichannel conversational AI solutions

SentiOne partners with e& enterprise to offer omnichannel conversational AI solutions
Agnieszka Uba Agnieszka Uba on 14 Sep 2022
Inside SentiOne

Feature update — measure customer engagement with 1 click

Feature update — measure customer engagement with 1 click
Anikó Farkas Anikó Farkas on 22 Jun 2022
Inside SentiOne

TikTok Monitoring — now in SentiOne!

TikTok Monitoring — now in SentiOne!
Mathilda Hartnell Mathilda Hartnell on 13 May 2022
Inside SentiOne

10 years of SentiOne — our evolution alongside social listening

10 years of SentiOne — our evolution alongside social listening
Mathilda Hartnell Mathilda Hartnell on 05 Apr 2022
Inside SentiOne

SentiOne forays into MENA market, in partnership with Dubai-based Seed Group, a company of Sheikh Saeed bin Ahmed Al Maktoum

SentiOne forays into MENA market, in partnership with Dubai-based Seed Group, a company of Sheikh Saeed bin Ahmed Al Maktoum
Kamil Bargiel Kamil Bargiel on 28 Oct 2021
Inside SentiOne

Product Update – SentiOne launches Owned Media Analysis

Product Update – SentiOne launches Owned Media Analysis
Agnieszka Uba Agnieszka Uba on 13 Oct 2021
Inside SentiOne

Seed Group Joins Hands with SentiOne to Boost AI Adoption in the UAE

Seed Group Joins Hands with SentiOne to Boost AI Adoption in the UAE
Kamil Bargiel Kamil Bargiel on 10 Jun 2021
Inside SentiOne

Brand Awareness 2.0 – new reports in SentiOne

Brand Awareness 2.0 – new reports in SentiOne
Mathilda Hartnell Mathilda Hartnell on 22 Apr 2021
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

You are two steps away from using AI in your business

What can you get with an AI-based online listening and customer service platform? Let us show you how our tool helps our clients in their daily business!

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