About

SentiOne, a deep-tech scaleup founded in 2011, supports brands in the field of customer service automation through AI technology

Intro

SentiOne Listen – AI powered Online Listening & Analytics

Monitor online discussions that matter to your brand. By finding genuinely relevant insights with an AI-based online listening engine, you can fully manage your online brand image. 

 

SentiOne Automate – AI Customer Service Automation

Redefine customer experience with conversational AI. Include chatbots and voicebots into your brand communication to automate up to 40% of customer requests. 

Our Story

The first SentiOne “office” was located in Bartek Bazinski’s garage. We set up a large table with four programmers working there, we bought the cheapest carpet in a DIY store, and we insulated the garage door with blankets to keep it relatively warm. Back then, we wrote the first version of the system for downloading data from the internet from scratch. The algorithms that were created can still be found in the SentiOne Listen code – a platform for monitoring internet users’ opinions, which over 1630 customers worldwide now use.

SentiOne was founded to answer the need for finding actionable marketing insights in the internet information flood. Today, we provide state-of-the-art customer service automation. 

Thanks to a remarkably vast dataset collected through years of developing an in-depth social listening tool, we can train an exceptionally accurate deep learning engine. This means our bots are more intelligent than average and more fluent in natural language processing. 

We provide an easy-to-use interface for generating bots without requiring a dedicated IT team. Customer service automation has never been this easy. We offer disruptive technology that will help you stand out as an innovative, customer-oriented brand.

Our culture

A place where state-of-the-art solutions are built by passionate and ambitious people. Flat structure, no micromanagement, no dress code, TAWBATOT after work, celebrating every possible occasion – that’s life at SentiOne.

We value a culture based on innovation, transparency, and open communication. As a team, we’ve created a space to develop our unique talents and exchange knowledge. We respect each other, trust each other’s judgment when it comes to work, and spend time having lots of fun together. We believe in hiring great people and giving them the space to use their knowledge and expertise. In SentiOne, you can be sure that your voice will be heard.

Our Values

We share core values: Curiosity, Drive, and Unity. They didn’t show up out of the blue –  they reflect who we are. What do they mean to us? 

Curiosity

  • We challenge the status quo.
  • We constantly strive to discover new things and ideas.
  • We are willing to leave our comfort zone.

Drive

  • We aim high. 
  • We go the extra mile to achieve more.
  • We have a strong internal drive to develop.

Unity

  • We believe that together we can achieve more.
  • We are honest in telling the truth and respect each other.
  • We help others grow.