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      How AirHelp reduced their response time by up to 65% with SentiOne React

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      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

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      How to increase influencer marketing ROI?

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    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

    • Customer Service Automation Guide

      Improve the efficiency of your online customer care

    • Chatbot Guide

      First steps to customer support automation with conversational AI

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      Product and brand image analysis automation

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      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Customer Engagement

How can banks use digital voice assistants to enhance their customer service

How can banks use digital voice assistants to enhance their customer service
Agnieszka Uba Agnieszka Uba on 22 Oct 2021
Customer Engagement

Social listening and lead generation – the dynamic duo

Social listening and lead generation – the dynamic duo
Agnieszka Uba Agnieszka Uba on 08 Feb 2021
Customer Engagement

The Voicebot Implementation Guide, part 2

The Voicebot Implementation Guide, part 2
Agnieszka Uba Agnieszka Uba on 14 Jan 2021
Customer Engagement

The Voicebot Implementation Guide – Part 1

The Voicebot Implementation Guide – Part 1
Agnieszka Uba Agnieszka Uba on 08 Sep 2020
Customer Engagement

Chatbots and lead generation – a match made in heaven

Chatbots and lead generation – a match made in heaven
Agnieszka Uba Agnieszka Uba on 24 Jul 2020
Customer Engagement

The basics of marketing research

The basics of marketing research
Agnieszka Uba Agnieszka Uba on 25 Jun 2020
Customer Engagement

Improve your customer service metrics with AI

Improve your customer service metrics with AI
Agnieszka Uba Agnieszka Uba on 12 Jun 2020
Customer Engagement

How to improve your client relationship management in 2020?

How to improve your client relationship management in 2020?
Katarzyna Kempa Katarzyna Kempa on 10 Jun 2020
Customer Engagement

How to use Facebook groups for your business

How to use Facebook groups for your business
Ewa Stachowiak Ewa Stachowiak on 05 Feb 2020
Customer Engagement

The four types of social media analytics explained

The four types of social media analytics explained
Agnieszka Uba Agnieszka Uba on 22 Jan 2020
Customer Engagement

The Basics of WhatsApp Marketing

The Basics of WhatsApp Marketing
Agnieszka Uba Agnieszka Uba on 16 Jan 2020
Customer Engagement

What is Omnichannel Customer Service and why is it important?

What is Omnichannel Customer Service and why is it important?
Agnieszka Uba Agnieszka Uba on 20 Dec 2019
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

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