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Listen

Social Listening & Analytics

Track online mentions and discover opinions about your brand

Billing

Social

1 Project
1 Language
Updates every 12h
1 month history

175 $

net monthly

Select

Package includes:

  • 1 user
    1 user who can log in to the platform
  • 10 AI Credits (included) AI
    AI Credits are an internal currency that enables features like:

    AI Assistant – which summarizes your data, catches peaks and prepares reports with visualizations
    AI Project Creator – creates a project for you in seconds
    Mention Summaries – get a quick overview of the most important information
  • Facebook, Instagram, TikTok and more
    Monitor mentions from Facebook, Instagram, TikTok and many more sources such as news portals, blogs and YouTube!
  • Service Desk (SLA 24h) + Knowledge Base
    Technical support with guaranteed response time (SLA 24h) and access to the Knowledge Base
  • Mention export
    Your package does not include access to CSV/XLS export features
  • Email alerts
    Get notified about new mentions straight to your inbox

Realtime

5 Projects
1 Language
Real-time updates
1 month history

349 $

net monthly

Select

Package includes:

  • 3 users
    Up to 3 users who can log in simultaneously to the platform
  • 50 AI Credits (included) AI
    AI Credits are an internal currency that enables features like:

    AI Assistant – which summarizes your data, catches peaks and prepares reports with visualizations
    AI Project Creator – creates a project for you in seconds
    AI Tagging – the system matches appropriate labels based on the content of your mentions
    Mention Summaries – get a quick overview of the most important information
  • Facebook, Instagram, TikTok and more
    Monitor mentions from Facebook, Instagram, TikTok and many more sources such as news portals, blogs and YouTube!
  • Service Desk (SLA 12h) + Knowledge Base
    Technical support with guaranteed response time (SLA 12h) and access to the Knowledge Base
  • Export up to 25k mentions/month
    Up to 25,000 mentions per month in CSV and XLSX
  • 5 Email Alerts
    Get notified about new mentions straight to your inbox with up to 5 alert rules

Research

5 Projects
1 Language
Updates every 6h
6 months history

349 $

net monthly

Select

Package includes:

  • 3 users
    Up to 3 users who can log in simultaneously to the platform
  • 50 AI Credits (included) AI
    AI Credits are an internal currency that enables features like:

    AI Assistant – which summarizes your data, catches peaks and prepares reports with visualizations
    AI Project Creator – creates a project for you in seconds
    AI Tagging – the system matches appropriate labels based on the content of your mentions
    Mention Summaries – get a quick overview of the most important information
  • Facebook, Instagram, TikTok and more
    Monitor mentions from Facebook, Instagram, TikTok and many more sources such as news portals, blogs and YouTube!
  • Service Desk (SLA 12h) + Knowledge Base
    Technical support with guaranteed response time (SLA 12h) and access to the Knowledge Base
  • Export 200k mentions/month
    Up to 200,000 mentions per month in CSV and XLSX
  • Email alerts
    Get notified about new mentions straight to your inbox
Recommended

Business

10 Projects
2 Languages
Real-time updates
18 months history

649 $

net monthly

Select

Package includes:

  • 5 users
    Up to 5 users who can log in simultaneously to the platform
  • 100 AI Credits (included) AI
    AI Credits are an internal currency that enables features like:

    AI Assistant – which summarizes your data, catches peaks and prepares reports with visualizations
    AI Project Creator – creates a project for you in seconds
    AI Tagging – the system matches appropriate labels based on the content of your mentions
    Mention Summaries – get a quick overview of the most important information
  • FB, IG, TikTok, X and more
    Access to 5 million sources including Facebook, Instagram, TikTok, X (Twitter) and many more like news portals, blogs and YouTube!
  • Dedicated CS Manager + Onboarding
    Dedicated Customer Success Manager and personalized onboarding
  • Export 1M mentions/month
    Up to 1,000,000 mentions per month in CSV and XLSX
  • 10 Email Alerts
    Get notified about new mentions straight to your inbox with up to 10 alert rules

Enterprise

10+ Projects
Up to 80 Languages
Real-time updates
36 months history

from 949 $

net monthly

Book a demo

Package includes:

  • 5+ users
    5 or more users who can log in simultaneously to the platform
  • 200+ AI Credits (included) AI
    AI Credits are an internal currency that enables features like:

    AI Assistant – which summarizes your data, catches peaks and prepares reports with visualizations
    AI Project Creator – creates a project for you in seconds
    AI Tagging – the system matches appropriate labels based on the content of your mentions
    Mention Summaries – get a quick overview of the most important information
  • Facebook, Instagram, TikTok, X and premium sources
    Monitor mentions from Facebook, Instagram, TikTok, X (Twitter) and premium sources (such as custom integrations, beta tests, and more) as well as news portals, blogs, YouTube and many other sources!
  • Dedicated CS Manager + Onboarding
    Dedicated Customer Success Manager and personalized onboarding
  • Export up to 100M mentions/month
    Up to 100,000,000 mentions per month in CSV, XLSX and API (*).

    (*) API for automated high-volume data exports is available as a paid add-on.
  • 10+ Email Alerts
    Get notified about new mentions straight to your inbox with 10 or more alert rules

Automate

No-Code AI Agent Studio

Build intelligent chatbots and voicebots on SentiOne Automate platform

Investment components

One-time fee

Implementation

Scope: End-to-end business process analysis, bot persona and intent design, team training, and integration setup with external systems (CRM, ERP).

Pricing: Individual, based on the number of use cases and the complexity of the client infrastructure.

Recurring fee

Subscription

Scope: License for SentiOne Automate platform, access to the NLU engine, and analytics/reporting modules.

Pricing: Based on usage scale (traffic volume) and the number of active communication channels.

*For SaaS deployments, basic SLA support is included in the subscription. Extended SLA packages and support for on-premise installations are priced individually based on availability and response time requirements.

Deployment models

SaaS (SentiOne Cloud)

Scalable solution running on our secure EU infrastructure.

  • EU data residency and GDPR compliance
  • Zero-emission data centers powered by renewable energy
  • Fastest time-to-market

On-Premise / Private Cloud

Full installation flexibility on customer servers (bare metal) or private cloud (AWS, Azure, Google Cloud).

  • Fully containerized and Kubernetes-ready
  • Stable environments inside enterprise IT infrastructure
  • Straightforward scaling and governance
See full technical requirements

Collaboration process

  1. Discovery

    Analytical workshops, selection of automation processes, and KPI definition.

  2. Design

    Bot persona creation, conversation architecture (Conversation Design), and integration mapping.

  3. Implementation

    Bot building in the creator, NLU training, and automated/manual QA.

  4. Go-live

    Production rollout, ongoing monitoring, and continuous optimization.

Get your quote

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Frequently Asked Questions

How can I test the SentiOne platform?

Please get in touch with us – once we know your needs, we’ll set up your account and walk you through the platform.

What are the payment options?

The easiest way to pay for your SentiOne plan is to do it by credit card or online bank transfer (Stripe). You can also make manual pay based on an invoice from us.

Is signing an agreement mandatory to use SentiOne?

There is no need of signing a cooperation agreement. The invoice system lets you pay for the service on a monthly basis.

Frequently Asked Questions

Do you run pilot projects (PoC)?

Yes, we offer a time-boxed Proof of Concept to validate automation effectiveness in your specific environment.

What support do you provide after deployment?

You get a dedicated Customer Success Manager and technical support aligned with the selected SLA level.

Do your bots support multiple languages?

Yes, our multilingual NLU engine enables bots that serve customers across international markets.

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