SentiOne React
Engage your audience and show that you truly care
Join online conversations, manage brand reputation, and provide excellent customer care – all from one tool.
42%
of internet users expect brands to respond on social media within 60 minutes
Integrate your social profiles and address your audience’s needs instantly.
73%
of the customers said friendly staff and great service will make them love your brand
Stand out and gain trust by providing world-class customer care online.
81%
of online discussions about brands happen outside companies’ official channels
Track all online sources with all-in-one tool and build customer relationships.
Instant Response
Integrate your social profiles so that your team can engage in online discussion on multiple channels with no delay. Get one tool to stay on track with all your brand mentions and respond in time.
Advanced routing
All of your threads can be assigned automatically and addressed by the right agents. Speed up the process of customer service online with the automated queuing system to meet your client needs.
Authors’ Database
Create a repository of selected authors with their info (like age, gender, location) available for all your team members. Keep track of your highly active interlocutors to build strong relationships with your audience.
Thread Management
Set your online conversations in order and make sure you control your online presence. Never miss a single thread thanks to automated service process and defined response stages.
Supervisor Panel
Get all the client support statistics in your easy-to-use module with full service overview. Keep an eye on your team’s work to make sure your brand image stays safe and consistent.
Performance Reports
Check your defined service level KPIs and look through detailed summaries for specific sources, projects, agents. Evaluate your online service to make sure your investments pay off.
