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    Case studies

    • AirHelp case study

      How AirHelp reduced their response time by up to 65% with SentiOne React

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      How to achieve at least 23% call volume reduction

    • Social listening case study

      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

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      How to increase ROAS with social listening data

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      How to increase influencer marketing ROI?

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      How to automate customer service and increase customer satisfaction?

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    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

    • Customer Service Automation Guide

      Improve the efficiency of your online customer care

    • Chatbot Guide

      First steps to customer support automation with conversational AI

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    • The SentiCognitiveServices Project

      Product and brand image analysis automation

    • The SentiDeepFusion Project

      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Customer Engagement

How to set up a Facebook Business Page, and what to do to start building community

How to set up a Facebook Business Page, and what to do to start building community
Ewa Pietreniuk Ewa Pietreniuk on 01 Apr 2019
Customer Engagement

Online-to-Store. The evolution of the e-commerce universe.

Online-to-Store. The evolution of the e-commerce universe.
Jan Kołątaj Jan Kołątaj on 06 Dec 2018
Customer Engagement

Chatbots and artificial intelligence in business. Where are we really?

Chatbots and artificial intelligence in business. Where are we really?
Bartosz Baziński Bartosz Baziński on 14 Nov 2018
Customer Engagement

7 Ways Social Media Listening Helps Sales

7 Ways Social Media Listening Helps Sales
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 18 Oct 2018
Customer Engagement

How to measure and improve the performance of your Customer Service?

How to measure and improve the performance of your Customer Service?
Olga Springer Olga Springer on 03 Aug 2018
Customer Engagement

Customer service is the new marketing

Customer service is the new marketing
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 12 Jun 2018
Customer Engagement

Social Media as a mirror of society in the NEW SentiOne FEATURE – ONLINE DASHBOARDS

Social Media as a mirror of society in the NEW SentiOne FEATURE – ONLINE DASHBOARDS
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 17 May 2018
Customer Engagement

Action&Reaction – how can SentiOne React help you in daily customer service management

Action&Reaction – how can SentiOne React help you in daily customer service management
Aleksandra Drzymulska Aleksandra Drzymulska on 08 May 2018
Customer Engagement

Influencer marketing – how to choose the best opinion leader for your product?

Influencer marketing – how to choose the best opinion leader for your product?
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 29 Mar 2018
Customer Engagement

Focus on the customer! [FREE e-book]

Focus on the customer! [FREE e-book]
Rafał Miazga Rafał Miazga on 25 Jan 2018
Customer Engagement

How to analyze big data? 5 easy steps.

How to analyze big data? 5 easy steps.
Katarzyna Kempa Katarzyna Kempa on 20 Jun 2017
Customer Engagement

Client service on the Internet and social media – current issues and challenges

Client service on the Internet and social media – current issues and challenges
Olga Springer Olga Springer on 24 Apr 2017
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

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