Customer Service Automation

Conversational AI shaping the future of customer service automation

Build strong customer relationships thanks to automated omnichannel contact centre

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Be there for your customers 24/7 with AI customer service technology

  • Respond instantly on all communication channels
  • Address all client issues with omnichannel integrations
  • Resolve repetitive processes using AI chatbots
  • Avoid brand image crisis thanks to anomaly detection
  • Optimise customer service team workload and costs
  • Reduce response time with new-generation chatbots

Provide spotless AI-powered client support and build advocacy

ai customer service automation provider

AI Customer Service Automation

Let the bots do repetitive work. Save time and money you spend for client support and put your team to more creative tasks to increase customer lifetime value.

omnichannel customer service system

Seamless Omnichannel Integrations

Your current and potential clients need you. Be present and available on all social media channels (like Facebook, Instagram, Twitter) but also blogs, forums, and sites that you do not administer (like Google Reviews, TripAdvisor, Amazon).

cloud based customer service software solution

On-premises and Cloud Solutions

Choose customisable and scalable technology. Our tools are available both in the cloud and on-premises solutions to make sure your data is always safe and available.

universal nlu engine customer care

Industry-agnostic NLU Engine

Conversational AI is based on deep learning NLP solutions that analyse big data sets provided by clients and also are trained on social listening machine learning clusters. This makes our bots eloquent in any topic, regardless of industry.

Scalable Processes

Start with easy repetitive processes and scale them up along with your needs. You can cover about 70% of customer service processes and relieve your team.

customer support chatbot builder

No tech skills required

Build a chatbot in just a few clicks with intuitive interface. There’s a flexible natural language understanding engine available that identifies intentions in texts. All you need to do is set up dialog flows and the chatbots will talk freely with your customers.

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User-friendly chatbots and seamless integrations at your hand

  • Conversational Process Automation
  • Instant Response
  • Crisis Management
  • Customer Management
  • Conversational AI Chatbots
  • Omnichannel Voice Bots
  • Natural Language Understanding Engine
  • Support for many Languages
  • Self-improving System
  • Redirecting to Human Agents
  • AI Answer Suggestions
  • Proactive Customer Service
  • Inbound and outbound campaigns
  • Service Quality Reports
  • Automated Routing
  • Custom Roles and Permissions
  • Personalised Workflows
  • Intuitive Bot-Building Interface
chatbot guide ebook cover

Chatbot guide

Read our guide and get actionable insights for implementing chatbots in your business.