Resources

Discover informative ebooks and whitepapers on social listening and conversational AI

Guides

    • Social Listening 101

      Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

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  • Social Listening 101
    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

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  • 10 reasons for online listening
    • Chatbot Guide

      First steps to customer support automation with conversational AI

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  • Chatbot Guide
    • All you need to know about online reputation management

      Our exhaustive guide reveals answers every question you ever had about online reputation management

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  • All you need to know about online reputation management
    • The SentiOne Customer Service Automation Guide

      What is customer service automation? Why is it important? What are the benefits and cons of customer service automation?

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  • The SentiOne Customer Service Automation Guide
    • Focus on the customer

      25 key tactics for customer lifecycle marketing

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  • Focus on the customer
    • Voicebot guide

      All you need to know about voicebots – applications, benefits & best practices

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  • Voicebot guide

Reports

    • Learn more about fake news, trolls, and other online issues

      Read our research “How to deal with online malicious behaviour?”

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  • Learn more about fake news, trolls, and other online issues
    • COVID-19 case study

      Online misinformation and the rise of conspiracy theories

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  • COVID-19 case study

FAQ

    • Social listening frequently asked questions

      Questions and answers

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  • Social listening frequently asked questions
    • Chatbots, voicebots, and conversational AI frequently asked questions

      Questions and answers

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  • Chatbots, voicebots, and conversational AI frequently asked questions

Glossary

    • Social listening glossary

      A glossary of terms to clarify the terminology used in social listening.

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  • Social listening glossary
    • Customer service automation glossary

      A glossary of terms to clarify the terminology used in omnichannel customer service

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  • Customer service automation glossary
    • Chatbots, voicebots, and conversational AI frequently asked questions

      A glossary of terms to clarify the terminology used in process automation with chatbots, voicebots and conversational AI

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  • Chatbots, voicebots, and conversational AI frequently asked questions