Resources
Discover informative ebooks and whitepapers on social listening and conversational AI
Guides
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Social Listening 101
Read our beginner’s guide to getting actionable insights from in-depth social media analysis.
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10 reasons for online listening
Discover new ways to increase your sales and improve brand image
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Chatbot Guide
First steps to customer support automation with conversational AI
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All you need to know about online reputation management
Our exhaustive guide reveals answers every question you ever had about online reputation management
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The SentiOne Customer Service Automation Guide
What is customer service automation? Why is it important? What are the benefits and cons of customer service automation?
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Focus on the customer
25 key tactics for customer lifecycle marketing
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Voicebot guide
All you need to know about voicebots – applications, benefits & best practices
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The Bot Building Guide
Everything you need to know to create effective chatbots and voice bots.
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Reports
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Free Report - State of Social Listening 2023
In this release we gather all the important information, as well as the latest available data on social listening (SL). We hope it will help you fully understand the potential of this tool and consider incorporating it into your business.
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Learn more about fake news, trolls, and other online issues
Read our research “How to deal with online malicious behaviour?”
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COVID-19 case study
Online misinformation and the rise of conspiracy theories
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Social media as a disinformation vector
How social networks are being subverted to spread harmful disinformation
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FAQ
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Social listening frequently asked questions
Questions and answers
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Chatbots, voicebots, and conversational AI frequently asked questions
Questions and answers
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Glossary
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Social listening glossary
A glossary of terms to clarify the terminology used in social listening.
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Customer service automation glossary
A glossary of terms to clarify the terminology used in omnichannel customer service
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Chatbots, voicebots, and conversational AI frequently asked questions
A glossary of terms to clarify the terminology used in process automation with chatbots, voicebots and conversational AI
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