SentiOne conversational AI platform & social listening tool

Platform
Social Listening
Track online opinions and understand the needs of your audience

Online Data Analytics
Find the right insights and make data-driven decisions

Online Customer Service
Join online discussions and manage your brand’s online reputation

AI Support Assistant
Empower your customer service team and increase effectiveness

AI Bots - Chatbots and Voicebots
Exploit omnichannel client support and get competitive advantage

AI Customer Service Automation
Scale your processes and join the AI revolution

Social listening
Get free online insight and fuel your digital marketing with data!
Take platform tour
Solutions
Find influencers
How to evaluate campaigns with online listening tools?

Increase brand awareness
How can social listening help you measure effectiveness?

Improve customer service
How to automate customer service and increase customer satisfaction?

AirHelp case study
How AirHelp reduced their response time by up to 65% with SentiOne React
Pricing
Resources
Blog

Help Centre

Social Listening 101
Find out what people say online with this step-by-step introduction to social listening

10 reasons for online listening
Discover new ways to increase your sales and improve brand image

Social media strategy guide
Improve your social media presence thanks to this practical guide

25 Tactics for Customer Lifecycle Marketing
Build brand advocacy with easy advice from marketing experts

Customer Service Automation Guide
Improve the efficiency of your online customer care

Chatbot Guide
First steps to customer support automation with conversational AI
Blog

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Brand Reputation

Protect your brand online

Brand Reputation

Humanising the brand – what you need to know

by Mathilda Hartnell 22 May 2020

Careers ruined by social media

Brand Reputation

Careers ruined by social media

by Mathilda Hartnell 11 May 2020

The Four Branding Strategies – Explained!

Brand Reputation

The Four Branding Strategies – Explained!

by Mathilda Hartnell 10 Apr 2020

Customer Service Failures to Learn From

Brand Reputation

Customer Service Failures to Learn From

by Mathilda Hartnell 07 Feb 2020

The Most Important Social Media Metrics Explained

Brand Reputation

The Most Important Social Media Metrics Explained

by Mathilda Hartnell 24 Jan 2020

Five easy steps to manage social media crises

Brand Reputation

Five easy steps to manage social media crises

by Mathilda Hartnell 30 Dec 2019

How to Automate your Customer Service in 9 Easy Steps

Brand Reputation

How to Automate your Customer Service in 9 Easy Steps

by Mathilda Hartnell 05 Nov 2019

5 key questions on social media data access & privacy concerns

Brand Reputation

5 key questions on social media data access & privacy concerns

by Michał Brzezicki 30 Oct 2019

Optimise your CS pipeline with templated responses

Brand Reputation

Optimise your CS pipeline with templated responses

by Mathilda Hartnell 23 Sep 2019

How to develop a bot persona?

Brand Reputation

How to develop a bot persona?

by Iga Kita 19 Sep 2019

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