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      How AirHelp reduced their response time by up to 65% with SentiOne React

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      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

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      How Vimec improved their sales process with a website chatbot achieving 4.5/5 NPS score

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      Alior Bank voice bot handles nearly 100% of the Call Centre traffic

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      How to achieve at least 23% call volume reduction

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      How to increase ROAS with social listening data

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    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

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      Build brand advocacy with easy advice from marketing experts

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      Improve the efficiency of your online customer care

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      First steps to customer support automation with conversational AI

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      Effortlessly handles product availability, price checks, order status, and comparisons for a seamless shopping experience

  • EU Projects

    EU Projects

    • The SentiCognitiveServices Project

      Product and brand image analysis automation

    • The SentiDeepFusion Project

      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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AI & Business

How to Improve Cooperation & Boost Performance in a Conversational AI Project? Practical Tips from our Bot Design Team

How to Improve Cooperation & Boost Performance in a Conversational AI Project? Practical Tips from our Bot Design Team
Ludwika Kosmaczewska Ludwika Kosmaczewska on 14 Sep 2023
AI & Business

How to Improve Customer Experience in Call Centres with Voice Bots: 5 Common Challenges

How to Improve Customer Experience in Call Centres with Voice Bots: 5 Common Challenges
Ula Rydiger Ula Rydiger on 07 Sep 2023
AI & Business

7 Steps to Launch and Land an Award-Winning Chatbot for Customer Service

7 Steps to Launch and Land an Award-Winning Chatbot for Customer Service
Bartosz Baziński Bartosz Baziński on 30 Aug 2023
AI & Business

AI & Change Management: How to Successfully Introduce a Chatbot to Your Company

AI & Change Management: How to Successfully Introduce a Chatbot to Your Company
Bartosz Baziński Bartosz Baziński on 16 Aug 2023
AI & Business

AI Chatbot Project Implementation: A Step-by-Step Guide for Managers

AI Chatbot Project Implementation: A Step-by-Step Guide for Managers
Bartosz Baziński Bartosz Baziński on 08 Aug 2023
AI & Business

Ensuring Chatbot Effectiveness – Important KPIs to Track

Ensuring Chatbot Effectiveness – Important KPIs to Track
Bartosz Baziński Bartosz Baziński on 08 Aug 2023
AI & Business

How to Manage an AI Chatbot Project – 10 Tips to Help You Get Started

How to Manage an AI Chatbot Project – 10 Tips to Help You Get Started
Bartosz Baziński Bartosz Baziński on 27 Jul 2023
AI & Business

10 Steps to Choosing the Right Chatbot and Voice Bot Provider 

10 Steps to Choosing the Right Chatbot and Voice Bot Provider 
Bartosz Baziński Bartosz Baziński on 21 Jul 2023
AI & Business

Maximising Business ROI with AI Chatbots & Voice Bots

Maximising Business ROI with AI Chatbots & Voice Bots
Bartosz Baziński Bartosz Baziński on 20 Jul 2023
AI & Business

How to Successfully Manage Chatbot Security Risks

How to Successfully Manage Chatbot Security Risks
Bartosz Baziński Bartosz Baziński on 20 Jul 2023
AI & Business

Top Customer Communication Channels for AI Chatbots

Top Customer Communication Channels for AI Chatbots
Ula Rydiger Ula Rydiger on 20 Jul 2023
AI & Business

Ethical Issues in AI – A Closer Look

Ethical Issues in AI – A Closer Look
Bartosz Baziński Bartosz Baziński on 19 May 2023
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

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What can you get with an AI-based online listening and customer service platform? Let us show you how our tool helps our clients in their daily business!

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