SentiOne conversational AI platform & social listening tool

Platform
Social Listening
Track online opinions and understand the needs of your audience

Online Data Analytics
Find the right insights and make data-driven decisions

Online Customer Service
Join online discussions and manage your brand’s online reputation

AI Support Assistant
Empower your customer service team and increase effectiveness

AI Bots - Chatbots and Voicebots
Exploit omnichannel client support and get competitive advantage

AI Customer Service Automation
Scale your processes and join the AI revolution

Social listening
Get free online insight and fuel your digital marketing with data!
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Solutions
Find influencers
How to evaluate campaigns with online listening tools?

Increase brand awareness
How can social listening help you measure effectiveness?

Improve customer service
How to automate customer service and increase customer satisfaction?

AirHelp case study
How AirHelp reduced their response time by up to 65% with SentiOne React
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Resources
Blog

Help Centre

Social Listening 101
Find out what people say online with this step-by-step introduction to social listening

10 reasons for online listening
Discover new ways to increase your sales and improve brand image

Social media strategy guide
Improve your social media presence thanks to this practical guide

25 Tactics for Customer Lifecycle Marketing
Build brand advocacy with easy advice from marketing experts

Customer Service Automation Guide
Improve the efficiency of your online customer care

Chatbot Guide
First steps to customer support automation with conversational AI
Blog

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Online Trends

Don't miss out

How not to create disappointing chatbots?

Online Trends

How not to create disappointing chatbots?

by Bartosz Baziński 25 May 2020

The Basics of TikTok

Online Trends

The Basics of TikTok

by Mathilda Hartnell 18 May 2020

Earth Day 2020 – a marketer’s perspective

Online Trends

Earth Day 2020 – a marketer’s perspective

by Mathilda Hartnell 24 Apr 2020

Yelp and GoFundMe – how not to react to COVID-19

Online Trends

Yelp and GoFundMe – how not to react to COVID-19

by Mathilda Hartnell 07 Apr 2020

Three inspiring social media profiles to learn from

Online Trends

Three inspiring social media profiles to learn from

by Mathilda Hartnell 11 Mar 2020

The Rise of Skywalker – a marketing perspective

Online Trends

The Rise of Skywalker – a marketing perspective

by Mathilda Hartnell 27 Dec 2019

2019 on Social Media: a SentiOne Retrospective

Online Trends

2019 on Social Media: a SentiOne Retrospective

by Mathilda Hartnell 13 Dec 2019

Online Trends

Three tips to survive Black Friday as a brand

by Mathilda Hartnell 26 Nov 2019

5 key questions on social media data access & privacy concerns

Online Trends

5 key questions on social media data access & privacy concerns

by Michał Brzezicki 30 Oct 2019

ROI from social media listening

Online Trends

ROI from social media listening

by Jagoda Prętnicka-Markiewicz 20 Aug 2019

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