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First-line Support / Tester

This role is a career-defining opportunity for a technology passionate who wants to take up a challenge and join a world-class team of engineers in Gdansk.

What You’ll Be Responsible For:

  • Working on innovative SentiOne Automate product (Conversational AI platform)
  • First-line analysis of all reported issues by the customers that occurred in our systems
  • Testing and troubleshooting basic incidents 
  • Close cooperation with Development, DevOps, Bot designers and Research teams to investigate and solve more complex issues  
  • Ensure smooth communication between the customers, SentiOne teams and vendors to solve the problem
  • Support the team in testing the issues
  • Monitoring reported issues in Jira Service Desk 
  • Making sure that all issues are solved within the priorities and timeframes defined in the SLA
  • Preparing SLA reports
  • Supporting the QA team in testing new features and ensure the high quality of our products 

What You Need to Get the Job Done:

  • Excellent problem-solving skills
  • Excellent communication skills
  • Good organization of work
  • Analytical skills and attention to details
  • Readiness to learn new technologies 
  • Basic understanding of software development 
  • Being open for unusual working hours 
  • Conversational level of English

Nice to have:

  • 1-2 years of experience on a similar job position (e.g. software tester, service desk specialist) strongly preferred
  • Interest in the artificial intelligence field
  • Experience in working on the first-line support and using ticketing systems
  • Experience in working as a software tester
  • Knowledge about ITIL

We offer:

  • Competitive salary 
  • Convenient form of employment (all options available)
  • Flexible office hours, option to work remotely if needed (currently 100% remotely) 
  • Quality over deadline approach
  • A relaxed and cheerful environment of a successful, fast-growing company with international presence (Poland, Czech Republic, Netherlands, Germany)
  • Office located near Gdańsk SKM Przymorze in air-conditioned building 
  • You will be able to create international multi-platform high visibility products you can proudly show off

We are offering an exciting and challenging position in an open-minded and energetic company. This is your opportunity to be part of a great team, to work responsibly and creatively. Varied tasks, flat hierarchies, open communication and a lot of freedom await you!

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