Social Listening and AI Customer Service Automation

Boost your customer service from social listening tool AI conversational bots

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Social listening tool and conversational AI platform for online customer service

Three-step solution to perfect customer experience

Listen

Stay up-to-date with online listening and data analytics

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Listen

Stay up-to-date with online listening and data analytics

  • Reach your target groups wherever they are
  • Discover new sales opportunities
  • Explore the value of audience insights
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React

Join discussions with online customer service integration

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React

Join discussions with online customer service integration

  • Avoid social media crises
  • Build strong customer relationships
  • Extend customer lifetime value
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Automate

Enhance your customer service with multichannel AI automation

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Automate

Enhance your customer service with multichannel AI automation

  • Save your employees’ time
  • Provide customer service of the future
  • Get competitive advantage
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Listen

Online Listening & Analytics

Discover 80% of your brand mentions that happen outside of your own channels.

Monitor online discussions that matter to your brand. By finding truly relevant insights with AI-based online listening and data analysis engine, you can fully manage your online brand image.

  • Unlimited Keywords
  • Real-time Monitoring
  • 5+ Million Sources
  • Audience Insights
  • Sentiment Analysis
  • Comparative Research
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Social listening tool
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We have been working successfully with SentiOne since 2012. They provide NIVEA with Social Media Listening, Insights, and Analysis across multiple European markets. Throughout our cooperation, SentiOne has proven to be a trustworthy and on-time supplier.

Customer care and support software
React

Online Customer Service

Keep 73% of your customers loyal to your brand thanks to great contact.

Integrate your social profiles within one online brand management tool. Engage in online discussions with current or potential customers across all web channels to increase customer satisfaction.

  • Instant Response
  • Crisis Management
  • Account Integrations
  • Personalised Workflows
  • Thread Management
  • Influencer Score
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Having tried various international social listening providers, I can honestly say, that SentiOne is one of the best social analytics tools globally, and obviously the best choice for the CEE markets

Automate

AI Customer Service Automation

Handle up to 70% of customer requests by conversational bots and provide instant reaction time.

Redefine customer experience with disruptive technology. Include AI conversational bots into your brand communication and exceed audience expectations.

  • Industry-agnostic System
  • On-premises and Cloud Solutions
  • Text and Voice Bots
  • Intuitive Bot-Building Interface
  • Natural Language Understanding Engine
  • AI Answer Suggestions
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Chatbot builder
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Ogilvy and Mather work with SentiOne for several clients in 15 markets of the CEE region. SentiOne is a partner to reach our goals and answer important questions about the brands that we work with.

Multichannel platform appreciated by

You are two steps away from using AI in your business

What can you get with an AI-based online listening and customer service platform?
Let us show you how our tool helps our clients in their daily business!