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    Case studies

    • AirHelp case study

      How AirHelp reduced their response time by up to 65% with SentiOne React

    • Social listening case study

      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

    • Vimec case study

      How Vimec improved their sales process with a website chatbot achieving 4.5/5 NPS score

    • Alior Bank case study

      Alior Bank voice bot handles nearly 100% of the call centre traffic

    • Voicebot case study

      How to achieve at least 23% call volume reduction

    • Marketing agency case study

      How to increase ROAS with social listening data

    • Stor9 case study

      How to increase influencer marketing ROI

    Use cases

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      How to evaluate campaigns with online listening tools?

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      How can social listening help you measure effectiveness?

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      How to automate customer service and increase customer satisfaction?

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    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

    • Customer Service Automation Guide

      Improve the efficiency of your online customer care

    • Chatbot Guide

      First steps to customer support automation with conversational AI

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    Play around with our demo projects

    • Brexit Bot

      Find out how live has changes for poeple in UK

    • SentiMed

      Book and manage appointments, check lab results, and get health information, all with a simple chat

    • Billy

      Your go-to chatbot for managing bills, checking account details, and tracking energy usage

    • SentiShop

      Effortlessly handles product availability, price checks, order status, and comparisons for a seamless shopping experience

  • EU Projects

    EU Projects

    • The SentiCognitiveServices Project

      Product and brand image analysis automation

    • The SentiDeepFusion Project

      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Helpful resources to get you started

TikTok Marketing Guide

How can brands and marketing agencies benefit from TikTok marketing?

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Whitepapers

  • 25 Tactics for Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Social listening glossary

    A glossary of terms to clarify the terminology used in social listening

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Social Listening 101

    Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

  • Social media strategy guide

    Improve your social media presence thanks to this practical guide

  • All you need to know about online reputation management

    Our exhaustive guide reveals answers every question you ever had about online reputation management

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