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      Find out what people say online with this step-by-step introduction to social listening

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      Discover new ways to increase your sales and improve brand image

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      Improve your social media presence thanks to this practical guide

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      First steps to customer support automation with conversational AI

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Online Trends

Apple September 2020 Event Summary

Apple September 2020 Event Summary
Mathilda Hartnell Mathilda Hartnell on 29 Sep 2020
Online Trends

Bias in conversational AI

Bias in conversational AI
Agnieszka Uba Agnieszka Uba on 18 Aug 2020
Online Trends

7 Popular Ways To Use Natural Language Processing For Business

7 Popular Ways To Use Natural Language Processing For Business
Przemysław Majewski Przemysław Majewski on 13 Aug 2020
Online Trends

How to use social listening to find a market fit

How to use social listening to find a market fit
Alex Smithers Alex Smithers on 05 Aug 2020
Online Trends

Top 7 social media platforms for 2020

Top 7 social media platforms for 2020
Mathilda Hartnell Mathilda Hartnell on 27 Jul 2020
Online Trends

The TikTok data collection scandal – what you need to know

The TikTok data collection scandal – what you need to know
Mathilda Hartnell Mathilda Hartnell on 08 Jul 2020
Online Trends

10 Reasons to Use Social Listening for Marketing Agencies

10 Reasons to Use Social Listening for Marketing Agencies
Agnieszka Uba Agnieszka Uba on 29 Jun 2020
Online Trends

How not to create disappointing chatbots?

How not to create disappointing chatbots?
Bartosz Baziński Bartosz Baziński on 25 May 2020
Online Trends

The Basics of TikTok

The Basics of TikTok
Mathilda Hartnell Mathilda Hartnell on 18 May 2020
Online Trends

Earth Day 2020 – a marketer’s perspective

Earth Day 2020 – a marketer’s perspective
Mathilda Hartnell Mathilda Hartnell on 24 Apr 2020
Online Trends

Yelp and GoFundMe – how not to react to COVID-19

Yelp and GoFundMe – how not to react to COVID-19
Mathilda Hartnell Mathilda Hartnell on 07 Apr 2020
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Three inspiring social media profiles to learn from

Three inspiring social media profiles to learn from
Mathilda Hartnell Mathilda Hartnell on 11 Mar 2020
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

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    A free worksheet and a piece of advice on how to manage social media

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    All you need to know about online reputation management

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    Questions and answers on conversational AI

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