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27 Oct 2025
SentiOne Updates Its Terms of Service! Evolving Toward Transparency and Innovation in the AI Era
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In the dynamic world of digital business, where artificial intelligence is revolutionizing customer service and new regulations such as the AI Act are setting standards for the entire industry, trust and transparency have become more valuable than ever.
Companies need technology partners who not only deliver innovative tools but also provide solid and transparent legal frameworks. That’s why, after eight years, SentiOne is updating its Terms of Service — to make our cooperation even safer, more transparent, and ready for the challenges of the future.
Starting from December 1, 2025, the new version of the Terms of Service will come into effect. It reflects the evolution of our platform and adapts the rules to the changing legal environment. This is not just a formality, but a strategic step toward building even stronger relationships with our clients.
New Terms of Service – The Foundation for Future Collaboration
Updating the Terms of Service is a natural stage in SentiOne’s growth. Over the past years, our offering has significantly expanded. To ensure full clarity and cover all our solutions, we have introduced changes that organize the principles and meet the needs of modern business.
| Category | Change and What It Means for You |
|---|---|
| Comprehensive Offer Integration | The Terms of Service now cover both of our flagship products: SentiOne Listen (online monitoring) and SentiOne Automate (AI chatbot and voicebot creation platform). This means one coherent set of rules for the entire SentiOne ecosystem. |
| Transparent Payments | We have unified billing rules. Subscriptions can now be monthly or annual, paid in advance. We’ve introduced a new global payment operator – Stripe Payments Europe – and enabled automatic renewal for card payments. |
| Flexible Plan Management | Upgrading your plan takes effect immediately. Downgrading to a lower plan will take effect at the start of the next billing cycle. |
| Trial Period | We continue to offer a 14-day free trial for SentiOne Listen, so you can explore its features risk-free. The Terms now specify that each user can access the trial once. |
| AI Responsibility and Ethics | We’ve added provisions emphasizing users’ responsibility for the ethical use of bots and compliance with regulations such as the EU AI Act and GDPR. This is our shared contribution to building trustworthy artificial intelligence. |
Responsible Innovation: AI and Security at the Core
The large-scale implementation of AI is a revolution — but also a major responsibility. The new SentiOne Terms of Service place a strong emphasis on legal compliance and ethical standards, giving our clients confidence that their actions are both safe and transparent.
“In the age of AI, trust is built on clear rules. Companies implementing AI-driven solutions must be sure their technology partners operate according to the highest ethical, security, and legal standards. The Terms prepared by SentiOne with our support, which directly refer to legal frameworks such as the AI Act, the Electronic Communications Law, and GDPR, demonstrate the maturity and responsibility of the provider.”
— Włodzimierz Dola, Head of Legal & Compliance Team – LexDigital
Our updated policies clearly state that SentiOne Automate users bear full responsibility for ensuring that the bots they create comply with applicable law. At the same time, we commit to monitoring the platform and responding to potential violations, building a safe environment for everyone.
Transparency and Security in Practice: What We’ve Done to Protect Your Data
The Terms update crowns a series of comprehensive initiatives aimed at ensuring the highest level of security and legal compliance. We treat these matters as a priority because we know they are the foundation of trust. Here are the specific measures SentiOne has implemented:
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External GDPR Audit: We subjected our platform and procedures to a detailed compliance audit conducted by an independent external firm. This gave us an objective view and identified areas for further improvement.
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Company-Wide Training: Every member of the SentiOne team has completed extensive training in privacy and data security. We believe awareness in this field is essential at every level.
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Managerial Development: Selected members of our management team have completed certified Data Protection Officer (GDPR) courses to ensure strategic decisions are made with full legal understanding.
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Documentation Review: We have updated all our materials — including commercial documents and contracts — to align them with the latest standards.
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ISO 27001 Certification: We are currently undergoing the ISO 27001 certification process, an international standard for information security management. This is formal proof that our processes meet the highest global standards.
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Updated Terms of Service: The final and crucial step is this update, which formalizes our compliance with the AI Act and GDPR, providing you with clear and transparent cooperation principles.
A Partnership for the Future
The update of the SentiOne Terms of Service is more than a document revision. It is our commitment to being a transparent, secure, and trustworthy partner on your journey through digital transformation. We are refining the rules so that you can focus on what truly matters — growing your business with the latest technology.
We believe that a solid legal foundation is the cornerstone of successful collaboration and innovation.
Your journey toward intelligent automation and deep market understanding starts here.
👉 Read the full version of the new SentiOne Terms of Service and discover how SentiOne can safely support your growth.
