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    Case studies

    • AirHelp case study

      How AirHelp reduced their response time by up to 65% with SentiOne React

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      How to achieve at least 23% call volume reduction

    • Social listening case study

      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

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      How to increase ROAS with social listening data

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      How to increase influencer marketing ROI?

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    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

    • Customer Service Automation Guide

      Improve the efficiency of your online customer care

    • Chatbot Guide

      First steps to customer support automation with conversational AI

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    • The SentiCognitiveServices Project

      Product and brand image analysis automation

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      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Online Trends

Who’s the internet’s favourite superhero?

Who’s the internet’s favourite superhero?
Mathilda Hartnell Mathilda Hartnell on 28 Apr 2022
Online Trends

The internet reacts to Elon Musk’s Twitter deal

The internet reacts to Elon Musk’s Twitter deal
Ada Kus Ada Kus on 27 Apr 2022
All

Board game favorites — is your favorite on the list?

Board game favorites — is your favorite on the list?
Anikó Farkas Anikó Farkas on 13 Apr 2022
Inside SentiOne

10 years of SentiOne — our evolution alongside social listening

10 years of SentiOne — our evolution alongside social listening
Mathilda Hartnell Mathilda Hartnell on 05 Apr 2022
Online Trends

Will Smith overshadows the Oscars

Will Smith overshadows the Oscars
Mathilda Hartnell Mathilda Hartnell on 29 Mar 2022
All

St. Patrick’s Day around the world

St. Patrick’s Day around the world
Anikó Farkas Anikó Farkas on 18 Mar 2022
Online Trends

The three reasons Meta is in trouble

The three reasons Meta is in trouble
Mathilda Hartnell Mathilda Hartnell on 11 Feb 2022
Online Trends

2021 on social media: a summary

2021 on social media: a summary
Mathilda Hartnell Mathilda Hartnell on 03 Feb 2022
Online Trends

The Wordle phenomenon

The Wordle phenomenon
Mathilda Hartnell Mathilda Hartnell on 01 Feb 2022
Online Trends

Stop Aping Snapchat: a study of Stories

Stop Aping Snapchat: a study of Stories
Mathilda Hartnell Mathilda Hartnell on 05 Jan 2022
Social Media Digest

SentiOne Social Media Digest – October/November 2021

SentiOne Social Media Digest – October/November 2021
Mathilda Hartnell Mathilda Hartnell on 07 Dec 2021
All

Top 8 unusual use cases for artificial intelligence

Top 8 unusual use cases for artificial intelligence
Mathilda Hartnell Mathilda Hartnell on 25 Nov 2021
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

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