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    Case studies

    • AirHelp case study

      How AirHelp reduced their response time by up to 65% with SentiOne React

    • Social listening case study

      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

    • Vimec case study

      How Vimec improved their sales process with a website chatbot achieving 4.5/5 NPS score

    • Alior Bank case study

      Alior Bank voice bot handles nearly 100% of the Call Centre traffic

    • Voicebot case study

      How to achieve at least 23% call volume reduction

    • Marketing agency case study

      How to increase ROAS with social listening data

    • Stor9 case study

      How to increase influencer marketing ROI?

    Use cases

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      How to evaluate campaigns with online listening tools?

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      How can social listening help you measure effectiveness?

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      How to automate customer service and increase customer satisfaction?

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  • Resources

    All resources

    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

    • Customer Service Automation Guide

      Improve the efficiency of your online customer care

    • Chatbot Guide

      First steps to customer support automation with conversational AI

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    • Brexit Bot

      Find out how live has changes for poeple in UK

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      Book and manage appointments, check lab results, and get health information, all with a simple chat

    • Billy

      Your go-to chatbot for managing bills, checking account details, and tracking energy usage

    • SentiShop

      Effortlessly handles product availability, price checks, order status, and comparisons for a seamless shopping experience

  • EU Projects

    EU Projects

    • The SentiCognitiveServices Project

      Product and brand image analysis automation

    • The SentiDeepFusion Project

      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Bot Building

Training an AI Chatbot – A Step-By-Step Guide

Training an AI Chatbot – A Step-By-Step Guide
Andrew Fryckowski Andrew Fryckowski on 13 Jun 2023
Bot Building

How to Design an Effective Chatbot

How to Design an Effective Chatbot
Andrew Fryckowski Andrew Fryckowski on 13 Jun 2023
Brand Reputation

The Best Influencer Marketing Tools

The Best Influencer Marketing Tools
Anikó Farkas Anikó Farkas on 08 Jun 2023
Content Marketing

The Best Tools for Marketing Teams

The Best Tools for Marketing Teams
Anikó Farkas Anikó Farkas on 08 Jun 2023
Content Marketing

The Best Content Creation Tools for Marketers

The Best Content Creation Tools for Marketers
Anikó Farkas Anikó Farkas on 08 Jun 2023
Brand Reputation

The Best Tools for Brand Reputation Management

The Best Tools for Brand Reputation Management
Anikó Farkas Anikó Farkas on 07 Jun 2023
Bot Building

How to Create a Chatbot: All You Need to Know to Get Started

How to Create a Chatbot: All You Need to Know to Get Started
Andrew Fryckowski Andrew Fryckowski on 06 Jun 2023
Bot Building

What Is an AI Chatbot? Everything You Need to Know

What Is an AI Chatbot? Everything You Need to Know
Andrew Fryckowski Andrew Fryckowski on 06 Jun 2023
Bot Building

How I Built My First Chatbot with SentiOne Automate. A Step-by-Step Guide by a Bot Designer

How I Built My First Chatbot with SentiOne Automate. A Step-by-Step Guide by a Bot Designer
Ludwika Kosmaczewska Ludwika Kosmaczewska on 31 May 2023
AI & Business

Ethical Issues in AI – A Closer Look

Ethical Issues in AI – A Closer Look
Bartosz Baziński Bartosz Baziński on 19 May 2023
AI & Business

Chatbots as Brand Touchpoints: Improving Brand Communication Through Virtual Assistants

Chatbots as Brand Touchpoints: Improving Brand Communication Through Virtual Assistants
Ula Rydiger Ula Rydiger on 17 May 2023
AI & Business

Conversational AI Bots vs Rule-Based Chatbots: Pros, Cons & Use Cases

Conversational AI Bots vs Rule-Based Chatbots: Pros, Cons & Use Cases
Ula Rydiger Ula Rydiger on 15 May 2023
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

You are two steps away from using AI in your business

What can you get with an AI-based online listening and customer service platform? Let us show you how our tool helps our clients in their daily business!

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