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    Case studies

    • AirHelp case study

      How AirHelp reduced their response time by up to 65% with SentiOne React

    • Social listening case study

      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

    • Vimec case study

      How Vimec improved their sales process with a website chatbot achieving 4.5/5 NPS score

    • Alior Bank case study

      Alior Bank voice bot handles nearly 100% of the Call Centre traffic

    • Voicebot case study

      How to achieve at least 23% call volume reduction

    • Marketing agency case study

      How to increase ROAS with social listening data

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      How to increase influencer marketing ROI?

    Use cases

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      How to evaluate campaigns with online listening tools?

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      How can social listening help you measure effectiveness?

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      How to automate customer service and increase customer satisfaction?

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  • Resources

    All resources

    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

    • Customer Service Automation Guide

      Improve the efficiency of your online customer care

    • Chatbot Guide

      First steps to customer support automation with conversational AI

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    • Brexit Bot

      Find out how live has changes for poeple in UK

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      Book and manage appointments, check lab results, and get health information, all with a simple chat

    • Billy

      Your go-to chatbot for managing bills, checking account details, and tracking energy usage

    • SentiShop

      Effortlessly handles product availability, price checks, order status, and comparisons for a seamless shopping experience

  • EU Projects

    EU Projects

    • The SentiCognitiveServices Project

      Product and brand image analysis automation

    • The SentiDeepFusion Project

      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Customer Engagement

Online-to-Store. The evolution of the e-commerce universe.

Online-to-Store. The evolution of the e-commerce universe.
Jan Kołątaj Jan Kołątaj on 06 Dec 2018
All

102nd idea for use of online listening – Black Friday can last a whole year!

102nd idea for use of online listening – Black Friday can last a whole year!
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 22 Nov 2018
All

Chatbots and artificial intelligence in business. Where are we really?

Chatbots and artificial intelligence in business. Where are we really?
Bartosz Baziński Bartosz Baziński on 14 Nov 2018
Brand Reputation

How social listening can help with crisis management

How social listening can help with crisis management
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 09 Nov 2018
All

5 things I learned from social listening in just a few minutes

5 things I learned from social listening in just a few minutes
Tomasz Zduleczny Tomasz Zduleczny on 30 Oct 2018
Customer Engagement

7 Ways Social Media Listening Helps Sales

7 Ways Social Media Listening Helps Sales
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 18 Oct 2018
All

O’zapft is! Oktoberfest 2018 most popular beer tents

O’zapft is! Oktoberfest 2018 most popular beer tents
Marek Cynowski Marek Cynowski on 10 Oct 2018
Inside SentiOne

AI engine detecting sudden changes and more news from SentiOne!

AI engine detecting sudden changes and more news from SentiOne!
Olga Springer Olga Springer on 10 Oct 2018
Brand Reputation

How to become a market leader with online listening

How to become a market leader with online listening
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 04 Oct 2018
All

Beauty on the web. What are top online trends?

Beauty on the web. What are top online trends?
Rafał Miazga Rafał Miazga on 13 Sep 2018
Content Marketing

How online listening can help your SEO activities

How online listening can help your SEO activities
Szymon Słowik Szymon Słowik on 04 Sep 2018
All

Which museums in Europe should I visit if I can only visit ten?

Which museums in Europe should I visit if I can only visit ten?
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 21 Aug 2018
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

You are two steps away from using AI in your business

What can you get with an AI-based online listening and customer service platform? Let us show you how our tool helps our clients in their daily business!

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