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    • AirHelp case study

      How AirHelp reduced their response time by up to 65% with SentiOne React

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      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

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      How Vimec improved their sales process with a website chatbot achieving 4.5/5 NPS score

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      Alior Bank voice bot handles nearly 100% of the Call Centre traffic

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      How to achieve at least 23% call volume reduction

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      How to increase ROAS with social listening data

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    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

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      Improve the efficiency of your online customer care

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      First steps to customer support automation with conversational AI

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      Find out how live has changes for poeple in UK

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      Your go-to chatbot for managing bills, checking account details, and tracking energy usage

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      Effortlessly handles product availability, price checks, order status, and comparisons for a seamless shopping experience

  • EU Projects

    EU Projects

    • The SentiCognitiveServices Project

      Product and brand image analysis automation

    • The SentiDeepFusion Project

      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Brand Reputation

How to avoid these 5 common mistakes when creating a chatbot

How to avoid these 5 common mistakes when creating a chatbot
Ludwika Kosmaczewska Ludwika Kosmaczewska on 19 Jun 2019
Brand Reputation

The importance of clear brand messaging and if you’re being understood

The importance of clear brand messaging and if you’re being understood
Ewa Pietreniuk Ewa Pietreniuk on 06 Jun 2019
Brand Reputation

How social listening can save your back? Learn from M&S #bosombuddies fail

How social listening can save your back? Learn from M&S #bosombuddies fail
Ewa Pietreniuk Ewa Pietreniuk on 15 Apr 2019
Brand Reputation

How to set up a Facebook Business Page, and what to do to start building community

How to set up a Facebook Business Page, and what to do to start building community
Ewa Pietreniuk Ewa Pietreniuk on 01 Apr 2019
Brand Reputation

How social listening can help with crisis management

How social listening can help with crisis management
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 09 Nov 2018
Brand Reputation

How to become a market leader with online listening

How to become a market leader with online listening
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 04 Oct 2018
Brand Reputation

Are you hiring talents? Check how SentiOne can help you!

Are you hiring talents? Check how SentiOne can help you!
Aleksandra Kubicka Aleksandra Kubicka on 26 Apr 2018
Brand Reputation

How to get to the top in business rankings?

How to get to the top in business rankings?
Katarzyna Kempa Katarzyna Kempa on 21 Mar 2018
Brand Reputation

“Time well spent” – Facebook News Feed changes and how to prepare

“Time well spent” – Facebook News Feed changes and how to prepare
Katarzyna Kempa Katarzyna Kempa on 30 Jan 2018
Brand Reputation

Kindness comes back! 26th Great Orchestra of Christmas Charity’s finale as seen by internet users

Kindness comes back! 26th Great Orchestra of Christmas Charity’s finale as seen by internet users
Rafał Miazga Rafał Miazga on 25 Jan 2018
Brand Reputation

Social media listening. Is Google Alerts enough?

Social media listening. Is Google Alerts enough?
Rafał Miazga Rafał Miazga on 01 Nov 2017
Brand Reputation

German e-commerce champion in 2017

German e-commerce champion in 2017
Marek Cynowski Marek Cynowski on 30 Aug 2017
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

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