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    Case studies

    • AirHelp case study

      How AirHelp reduced their response time by up to 65% with SentiOne React

    • Social listening case study

      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

    • Vimec case study

      How Vimec improved their sales process with a website chatbot achieving 4.5/5 NPS score

    • Alior Bank case study

      Alior Bank voice bot handles nearly 100% of the Call Centre traffic

    • Voicebot case study

      How to achieve at least 23% call volume reduction

    • Marketing agency case study

      How to increase ROAS with social listening data

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      How to increase influencer marketing ROI?

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      How to automate customer service and increase customer satisfaction?

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    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

    • Customer Service Automation Guide

      Improve the efficiency of your online customer care

    • Chatbot Guide

      First steps to customer support automation with conversational AI

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    EU Projects

    • The SentiCognitiveServices Project

      Product and brand image analysis automation

    • The SentiDeepFusion Project

      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Online Trends

Let’s write a Hollywood ending to the movie misrepresentation of AI

Let’s write a Hollywood ending to the movie misrepresentation of AI
Katarzyna Kempa Katarzyna Kempa on 04 Mar 2019
Content Marketing

Social Media for Beginners: How to set up Instagram account and where to go with it?

Social Media for Beginners: How to set up Instagram account and where to go with it?
Ewa Pietreniuk Ewa Pietreniuk on 28 Feb 2019
All

Qualitative analysis – how to increase revenue? Discover the value of SentiOne customised reports.

Qualitative analysis – how to increase revenue? Discover the value of SentiOne customised reports.
Katarzyna Góraj Katarzyna Góraj on 22 Jan 2019
All

Digital Transformation – AI in communication business

Digital Transformation – AI in communication business
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 14 Jan 2019
All

Omnichannel customer service automation and more exciting news in our yearly summary

Omnichannel customer service automation and more exciting news in our yearly summary
Olga Springer Olga Springer on 03 Jan 2019
All

Jingle bells, jingle bells…

Jingle bells, jingle bells…
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 21 Dec 2018
All

Everything you wanted to know about bots in customer service

Everything you wanted to know about bots in customer service
Bartosz Baziński Bartosz Baziński on 18 Dec 2018
Listen Product News

Use Instagram data to the fullest!

Use Instagram data to the fullest!
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 10 Dec 2018
Customer Engagement

Online-to-Store. The evolution of the e-commerce universe.

Online-to-Store. The evolution of the e-commerce universe.
Jan Kołątaj Jan Kołątaj on 06 Dec 2018
All

102nd idea for use of online listening – Black Friday can last a whole year!

102nd idea for use of online listening – Black Friday can last a whole year!
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 22 Nov 2018
All

Chatbots and artificial intelligence in business. Where are we really?

Chatbots and artificial intelligence in business. Where are we really?
Bartosz Baziński Bartosz Baziński on 14 Nov 2018
Brand Reputation

How social listening can help with crisis management

How social listening can help with crisis management
Jagoda Prętnicka-Markiewicz Jagoda Prętnicka-Markiewicz on 09 Nov 2018
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

You are two steps away from using AI in your business

What can you get with an AI-based online listening and customer service platform? Let us show you how our tool helps our clients in their daily business!

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