SentiOne conversational AI platform & social listening tool

Features
Social Listening
Track online opinions and understand the needs of your audience

Online Data Analytics
Find the right insights and make data-driven decisions

Online Customer Service
Join online discussions and manage your brand’s online reputation

AI Support Assistant
Empower your customer service team and increase effectiveness

AI Bots - Chatbots and Voicebots
Exploit omnichannel client support and get competitive advantage

AI Customer Service Automation
Scale your processes and join the AI revolution
View all features
Solutions
Find influencers
How to evaluate campaigns with online listening tools?

Increase brand awareness
How can social listening help you measure effectiveness?

Improve customer service
How to automate customer service and increase customer satisfaction?

AirHelp case study
How AirHelp reduced their response time by up to 65% with SentiOne React
Pricing
Resources
Blog

Help Centre

Social Listening 101
Find out what people say online with this step-by-step introduction to social listening

10 reasons for online listening
Discover new ways to increase your sales and improve brand image

Social media strategy guide
Improve your social media presence thanks to this practical guide

25 Tactics for Customer Lifecycle Marketing
Build brand advocacy with easy advice from marketing experts

Customer Service Automation Guide
Improve the efficiency of your online customer care

Chatbot Guide
First steps to customer support automation with conversational AI
Blog

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Your online insights in one place

Manage social media presence to build a strong brand

Coronavirus and business – what you need to know

All

Coronavirus and business – what you need to know

by Mathilda Hartnell 24 Mar 2020

Three inspiring social media profiles to learn from

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Three inspiring social media profiles to learn from

by Mathilda Hartnell 11 Mar 2020

Customer Service Failures to Learn From

Brand Reputation

Customer Service Failures to Learn From

by Mathilda Hartnell 07 Feb 2020

The basics of LinkedIn marketing

All

The basics of LinkedIn marketing

by Mathilda Hartnell 06 Feb 2020

How to use Facebook groups for your business

Customer Engagement

How to use Facebook groups for your business

by Ewa Stachowiak 05 Feb 2020

AI in Unexpected Places

All

AI in Unexpected Places

by Mathilda Hartnell 30 Jan 2020

The Most Important Social Media Metrics Explained

Brand Reputation

The Most Important Social Media Metrics Explained

by Mathilda Hartnell 24 Jan 2020

The four types of social media analytics explained

Customer Engagement

The four types of social media analytics explained

by Mathilda Hartnell 22 Jan 2020

The Basics of WhatsApp Marketing

Customer Engagement

The Basics of WhatsApp Marketing

by Mathilda Hartnell 16 Jan 2020

A year of excellence at SentiOne

All

A year of excellence at SentiOne

by Kamil Bargiel 15 Jan 2020

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