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      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

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    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

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      Improve the efficiency of your online customer care

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      First steps to customer support automation with conversational AI

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      Product and brand image analysis automation

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      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Online Trends

The Wordle phenomenon

The Wordle phenomenon
Agnieszka Uba Agnieszka Uba on 01 Feb 2022
Online Trends

Stop Aping Snapchat: a study of Stories

Stop Aping Snapchat: a study of Stories
Agnieszka Uba Agnieszka Uba on 05 Jan 2022
Online Trends

SentiOne Social Media Digest – October/November 2021

SentiOne Social Media Digest – October/November 2021
Agnieszka Uba Agnieszka Uba on 07 Dec 2021
Online Trends

The social reaction to Facebook’s Meta rebranding

The social reaction to Facebook’s Meta rebranding
Agnieszka Uba Agnieszka Uba on 29 Oct 2021
Online Trends

SentiOne Social Media Digest: September 2021

SentiOne Social Media Digest: September 2021
Agnieszka Uba Agnieszka Uba on 06 Oct 2021
Online Trends

#FacebookDown – what happened?

#FacebookDown – what happened?
Agnieszka Uba Agnieszka Uba on 05 Oct 2021
Online Trends

SentiOne Social Media Digest: August 2021

SentiOne Social Media Digest: August 2021
Agnieszka Uba Agnieszka Uba on 03 Sep 2021
Online Trends

SentiOne Social Media Digest – July 2021

SentiOne Social Media Digest – July 2021
Agnieszka Uba Agnieszka Uba on 02 Aug 2021
Online Trends

Euro 2020 final: the online reactions

Euro 2020 final: the online reactions
Agnieszka Uba Agnieszka Uba on 15 Jul 2021
Online Trends

SentiOne Social Media Digest – June 2021

SentiOne Social Media Digest – June 2021
Agnieszka Uba Agnieszka Uba on 01 Jul 2021
Online Trends

SentiOne Social Media Digest: May 2021

SentiOne Social Media Digest: May 2021
Agnieszka Uba Agnieszka Uba on 01 Jun 2021
Online Trends

Online reactions to Elon Musk’s SNL appearance

Online reactions to Elon Musk’s SNL appearance
Agnieszka Uba Agnieszka Uba on 14 May 2021
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

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    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

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    All you need to know about online reputation management

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    Questions and answers on conversational AI

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