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    Case studies

    • AirHelp case study

      How AirHelp reduced their response time by up to 65% with SentiOne React

    • Social listening case study

      By increasing their reach by 300%, Mobile Vikings achieved a 70% rise in sales

    • Vimec case study

      How Vimec improved their sales process with a website chatbot achieving 4.5/5 NPS score

    • Alior Bank case study

      Alior Bank voice bot handles nearly 100% of the Call Centre traffic

    • Voicebot case study

      How to achieve at least 23% call volume reduction

    • Marketing agency case study

      How to increase ROAS with social listening data

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      How to increase influencer marketing ROI?

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      How to evaluate campaigns with online listening tools?

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      How can social listening help you measure effectiveness?

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      How to automate customer service and increase customer satisfaction?

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  • Resources

    All resources

    Discover informative ebooks and whitepapers on social listening and conversational AI

    • Social Listening 101

      Find out what people say online with this step-by-step introduction to social listening

    • 10 reasons for online listening

      Discover new ways to increase your sales and improve brand image

    • Social media strategy guide

      Improve your social media presence thanks to this practical guide

    • 25 Tactics for Customer Lifecycle Marketing

      Build brand advocacy with easy advice from marketing experts

    • Customer Service Automation Guide

      Improve the efficiency of your online customer care

    • Chatbot Guide

      First steps to customer support automation with conversational AI

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    • Brexit Bot

      Find out how live has changes for poeple in UK

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      Book and manage appointments, check lab results, and get health information, all with a simple chat

    • Billy

      Your go-to chatbot for managing bills, checking account details, and tracking energy usage

    • SentiShop

      Effortlessly handles product availability, price checks, order status, and comparisons for a seamless shopping experience

  • EU Projects

    EU Projects

    • The SentiCognitiveServices Project

      Product and brand image analysis automation

    • The SentiDeepFusion Project

      Deep learning approach to automation of multilingual information extraction from colloquial texts for conversational interfaces and customer experience analytics

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Online Trends

Work Smarter, not Harder – AI Solutions for Marketing Teams

Work Smarter, not Harder – AI Solutions for Marketing Teams
Anikó Farkas Anikó Farkas on 15 Jun 2023
Online Trends

The Best Tools for Brand Reputation Management

The Best Tools for Brand Reputation Management
Anikó Farkas Anikó Farkas on 07 Jun 2023
Online Trends

Coronation day: Positive reactions outweigh negative at a three-to-one ratio in online debates

Coronation day: Positive reactions outweigh negative at a three-to-one ratio in online debates
Agnieszka Uba Agnieszka Uba on 08 May 2023
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5 Inspiring Brand Success Stories on Twitter That You Can Learn From

5 Inspiring Brand Success Stories on Twitter That You Can Learn From
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Online Trends

LinkedIn Success Stories: B2B Companies That Transformed Their Brand with Social Listening

LinkedIn Success Stories: B2B Companies That Transformed Their Brand with Social Listening
Anikó Farkas Anikó Farkas on 26 Apr 2023
Online Trends

Brexit and NHS dominate online discussions in the UK, analysis of nearly 10 million posts reveals

Brexit and NHS dominate online discussions in the UK, analysis of nearly 10 million posts reveals
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Oscars is Everything Everywhere

Oscars is Everything Everywhere
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Teach me marketing, Rihanna!

Teach me marketing, Rihanna!
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ChatGPT’s limitations and possibilities

ChatGPT’s limitations and possibilities
Bartosz Baziński Bartosz Baziński on 18 Jan 2023
Online Trends

Our Favourite Holiday Marketing Campaigns — the definitive list

Our Favourite Holiday Marketing Campaigns — the definitive list
Mathilda Hartnell Mathilda Hartnell on 21 Dec 2022
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The SentiOne Alternative Gift Guide — how to make your gift matter

The SentiOne Alternative Gift Guide — how to make your gift matter
Mathilda Hartnell Mathilda Hartnell on 13 Dec 2022
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Local government chatbots – how cities, municipalities and countries embrace automation

Local government chatbots – how cities, municipalities and countries embrace automation
Ada Kus Ada Kus on 08 Dec 2022
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Social Listening 101

Social Listening 101

Read our beginner’s guide to getting actionable insights from in-depth social media analysis.

Read it now

Whitepapers

  • Social Listening 101

    Step-by-step introduction to social listening

  • Customer Lifecycle Marketing

    Build brand advocacy with easy advice from marketing experts

  • Chatbot Guide

    First steps to customer support automation with conversational AI

  • 10 reasons for online listening

    Discover new ways to increase your sales and improve brand image

  • Customer service automation guide

    Improve the efficiency of your online customer care

  • Voicebot Guide

    Voicebots – applications, benefits & best practices

  • COVID-19 case study

    Online misinformation and the rise of conspiracy theories

  • Customer service automation glossary

    A glossary of terms to clarify the terminology used in omnichannel customer service

  • Chatbots glossary

    The terminology used in process automation with chatbots, voicebots and conversational AI

  • Social media strategy guide

    A free worksheet and a piece of advice on how to manage social media

  • Online reputation management

    All you need to know about online reputation management

  • Chatbots FAQ

    Questions and answers on conversational AI

You are two steps away from using AI in your business

What can you get with an AI-based online listening and customer service platform? Let us show you how our tool helps our clients in their daily business!

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