FAQ

What types of online media does SentiOne monitor?

SentiOne monitors both statements and articles from the whole internet. The reach of our monitoring covers: social networks (like Facebook, Instagram, Twitter, Google+, YouTube, Foursquare, and many more), blogs, forums and online portals.

What markets does SentiOne monitor?

At this moment SentiOne monitors internet on 26 markets including: Poland, Netherlands, Czech Republic, Romania, Estonia, Hungary, Lithuania, Latvia, Bosnia and Herzegovina, Austria, Russia, Ukraine, Croatia, Denmark, Finland, Greece, Norway, Serbia, Slovenia, Switzerland, Belgium, Bulgaria, Germany, Sweden, Montenegro and Slovakia. We are constantly expanding our coverage for new countries.

How SentiOne calculates sentiment?

Our sentiment analysis is based on research work by John R. Crawford and Julie D. Henry. They analyzed the Positive and Negative Affect Schedule (PANAS). Based on their research, we created algorithms that help us determine the emotional attitude of the author to discussed topic.

PANAS - Positive and Negative Affect Schedule

The Positive and Negative Affect is used to study the frequency and intensity of the experience of positive and negative affective states, which constitute one of the basic components of happiness and subjective well-being. Negative people see the world in darker colors. NA and PA scales reflect aspects of the disposition of a subject. High NA points to the subjective anguish and unpleasant obligation, and low NA to lack of experience. In contrast, PA shows when a person experiences a pleasant engagement with the environment. Thus, emotions such as enthusiasm and alertness are indicators of high PA, while lethargy and sadness are characterized by low PA. So in one sentence - when someone uses expressions that indicate negative emotions, it is highly probable that this statement is negative and vice versa.

The PANAS consists of 10 statements that relate to positive emotional states and 10 negative ones. This 20-unit questionnaire was invented by Messrs Watson, Clark and Tellegen in 1988.

What is a topic?

The topic is a set of keywords under which the system searches the internet. The topic may be, for example: the company, brand, product, person or even industry. Topic should contain the variety and different forms of keywords that define the particular matter.

What is the difference between the topic and keyphrase/keyword?

An example to illustrate the difference between the topic and keyphrase/keyword:

Example topic: Amstel Beer

Examples of keywords specifying the topic: "amstel beer", "amstel", "cold amstel”

How does the trial period in SentiOne work?

The trial period allows users to try almost all key features of SentiOne tool for free for 14 days.

Parameters of trial account are not identical to any of the packages. You can find the complete list of features available in in trial package on our Plans page. After the trial ends, the test account is automatically blocked. In order to continue to use SentiOne after trial, we recommend to buy one of our paid plans.

Is trial account supposed to be locked after the trial period?

Yes. After 14 days of trial, the account is automatically blocked. After the trial expires, the system does not charge any additional fees.

To extend your account, you have to fill out the payment form and choose a paid plan.

Is signing an agreement mandatory to use SentiOne?

There is no need of signing a cooperation agreement. The invoice system lets you pay for the service on a monthly basis.

Can I change the plan during my subscription?

Yes, subscription plan can be changed any time.

You can change it manually in the automatic payment form or by contacting us at contact@sentione.com.

Can I purchase additional topics in my current plan?

Yes. For each plan, you can purchase additional topics. Just contact our customer service at pomoc@sentione.pl

How much does the PRO Plan cost?

PRO Plan is a custom plan that is crafted for each client differently. Therefore we are able to give specific pricing information after we learn a bit about your needs. If you are interested in PRO Plan please write to us at contact@sentione.com.

May I have access to more than one accounts in SentiOne?

Yes. The system allows you to use multiple accounts. You can freely switch between them. To do so select "Profile Settings" in the upper right corner after logging into SentiOne.

How SentiOne monitors the internet?

Depending on the source domain, SentiOne monitoring is based on crawlers or publicly avaliable APIs.

What is the context of a mention?

The context is an important text that is located in the close environment of a mention. In case of web pages context is usually eg. page name, thread name, title of the article, article content, the content of the post commented on Facebook. In some cases the context may be also the name of the author.

Is it possible to exclude certain domains from the list of those monitored?

Yes. By creating a topic in SentiOne it is possible to exclude them from the query configuration level. To do so, enter the domain name in excluded sources field.

Is it possible to monitor the results only from the selected Fanpage?

Yes. SentiOne allows you to collect only mentions from the certain fanpage. To do this, while creating a topic, select the fanpage name and add it during the configuration.

Is it possible to monitor the results only from the selected domain?

Yes. SentiOne allows you to monitor the results from the selected domain. During setup enter the link to the main domain from which you would like to collect the results.

Is it possible to receive automatic periodic reports from SentiOne?

Yes. SentiOne allows you to configure periodic reports. Depending on your needs they can be sent daily, weekly or monthly.

Can you add another users to your SentiOne account?

Yes. You can add as many users as you current plan allow you to. Adding a user is possible on the "People" screen.

Does SentiOne offer free accounts for bloggers?

Yes.We offer free, permanent accounts for bloggers. If you write a blog and want to use our social media listening solution please send your request at jagoda@sentione.pl. In email content please write a bit about yourself and the blog you write.

How can I be sure that SentiOne covers the websites that are most relevant for me?

You can send us the list of domains at pomoc@sentione.com and we will verify if our crawlers see all of them. Our analysts will check whether they are in the database and provide relevant information. If the domain was not previously monitored we will add it to our database within a maximum of 24 hours.