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Alerts

The module allows to set and edit email notices on new mentions in selected topics. SentiOne can send you regular or critical alerts if certain topic will have new mentions. By default daily periodic alert is added during the topic creation. However, you can add new alerts at any time. To do so, click 'Alerts' icon on the left menu. Next, click 'Create'.

After that, alert creator will appear. Here you will have to decide if you need a critical alert or a periodic one (daily summary). If you choose critical alert, you will get an email with every new mention right after indexing it in our system. Daily Summary will be delivered to your inbox once a day at the hour of your choice.

Critical alerts

To set up a critical alert you should specify the minimum results count, results type (mention or article), results sentiment and which topic they should come from. You should also define recipients of certain alert and delivery method (email orpush notification). Critical Alerts are sent straight after collecting the required number of mentions in a topic.

Daily summary

To set up a daily summary, you should specify the time of the day (when) you and other recipients will get an email. You can also decide if the alert should be sent whenever there is no new statements. Daily summary can be only sent by email. Daily Summary is sent once every 24 hours and contains mentions summary collected during the day. Daily alert setting works analogously to the critical alert.

Setting up an email or push alert

  1. Minimal number of new mentions collected by the system neccessary to send a new alert.
  2. Content: mentions taken into account while sending alerts can be divided into:
    a. type of results: all types, statements only, articles only
    b. sentiment: all mentions, positive mentions, negative mentions
  3. Available topics – in this panel you can choose one or more topics involved by an alert.
  4. Alert recipients – people from an organization who will receive alerts.
  5. Alert delivery method - you can choose to receive alerts by email or by push notifications.