AI Answers

Augment your customer service

Combine human approach with Artificial Intelligence
and take your customer support to new heights

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Artificial Intelligence in human hands

Improve Service Excellence

Suggested responses based on extensive query processing from historical data. They require simply the verification from the consultant or minor modifications if need be.

Reduce Response Time

Human skills and experience put together with the efficiency of swift AI solution. Equip your agents with the most innovative technology to outshine competitors.

How does it work?

  1. SentiOne gathers all mentions of your brand from the entire web.

    SentiOne gathers all mentions of your brand from the entire web.
  2. The system analyses incoming queries based on deep learning technology.

    The system analyses incoming queries based on deep learning technology.
  3. Agent gets three suggestions of answers most likely to be accurate.

    Agent gets three suggestions of answers most likely to be accurate. Agent gets three suggestions of answers most likely to be accurate.
  • Facebook
  • Instagram
  • YouTube
  • Twitter
  • Google+
  • SentiOne
  1. The best answer can be customised and is sent to the customer instantly.

Hi [NAME]! Johnny!
Today 1 JPY = 0.0093 USD. If you want to make the transfer now, please, use your mobile app.

  1. The efficiency of webcare team goes way up!

efficiency time
time efficiency
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Tangible innovative technology

Deep Learning

Self-improving system

Neural network system detects word meanings in natural language structures, chooses the most important words, and calculates them within 300+ dimensional matrix. Comparing the results to the historical base of data, it can estimate the most suitable answer with high confidence.

Provide global webcare

Natural language processing module based on the specific grammar rules. In any language.

Integrate all your channels

Scalable to many sources: social media, messengers, live chat on the website or inside mobile applications.

Accelerate online customer care

Incomparably sharp training curve and efficiency in big data analysis to empower human skill.

8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020.”

- Oracle Study
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Put insights into action!

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