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Welcome to our
Knowledge Base!

SentiOne is an omnichannel social listening and customer service automation platform that offers two unique products powered by AI: Listen and Automate.

Here you will learn everything to get started with SentiOne tools, find answers to commonly asked questions and detailed technical documentation.

As our tools are growing and evolving, so is our Knowledge Base. We encourage you to come here regularly to find updated documentation, how-to guides and FAQ sections.

Listen

Use this guide to learn everything you need to get started with our AI-powered online monitoring tool. Find out how to set up your first project and integrate Listen with all your social media profiles.

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Automate

Use this guide to learn everything about designing bots that people want to talk with! Find out how to build complex dialogs, train NLU algorithms and integrate bots with existing tools!

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